How Can We Help?
Need assistance? We're here for you. Browse our help articles to find answers about orders, shipping, returns, payments, and more. If you still need help, don't hesitate to contact our support team — we'll be happy to assist you. Your satisfaction is our priority.
Order Status
Looking for your order? Contact us if you need additional assistance.
Shipping & Delivery
Find information about shipping times, delivery options, and international shipping.
Returns & Refunds
Need to return an item? Contact us to start the process.
Frequently Asked Questions
Find answers to our most commonly asked questions.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout. All transactions are encrypted to ensure your payment information remains safe and secure.
How long does shipping take?
Orders are typically processed and shipped within up to 2 weeks. Before being shipped to you, eligible products are sent to our authentication partner for inspection to ensure they are genuine and meet our quality standards. Once authentication is complete, your order will be shipped to your delivery address.
Can I track my order?
Yes. Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your delivery at any time.
Do you ship internationally?
Yes, Vaulted ships to customers worldwide. Shipping costs and delivery times are calculated automatically at checkout based on your destination.
Are your products authentic?
Absolutely. Every product sold by Vaulted is carefully sourced and authenticity-checked before being shipped to ensure you receive genuine products.
Contact
Email us at vaultedmarketplace1@gmail.com and we'll get back to you as soon as possible.