Returns & refunds

Last updated: August 4, 2026

We want you to buy with total confidence. If something isn't right, here's exactly how returns and refunds work.

14-day returns

You have 14 days from the day your order is delivered to request a return. To start one, email us at vaultedmarketplace1@gmail.com with your order number.

Condition — sealed items only

Because we sell collectible sealed products, items must be returned unopened and in their original, factory-sealed condition. Opened or unsealed products cannot be returned for a change of mind, as this affects their collectible value.

Who pays return shipping

• Change of mind: you cover the cost of returning the item. We refund the price of the item(s) plus the original standard delivery cost.
• Faulty, damaged, incorrect or not authentic: we cover return shipping and issue a full refund or replacement — your choice.

Damaged in transit

If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging, and we'll make it right.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 14 days. You'll get an email confirmation when it's done. Please note that banks can take a few extra business days to show the refund.

Questions

Reach us any time at vaultedmarketplace1@gmail.com. This policy does not affect your statutory rights under applicable consumer law.